Professional qualification certificate
Maître d’hôtel
TRAINING OBJECTIVE
Master the profession of Maître d’hôtel and obtain a vocational certificate to gain access to the job market.
Description
cqp de Maître d'hôtel
5980€ INCL. VAT
484h training – 175h internship
The maître d’hôtel plays a key role in a restaurant’s reputation and success.
As a key member of the reception team, the maître d’ greets, seats and advises restaurant guests.
He/she supervises the service, organizes and coordinates the staff for the smooth running of the service.
The maître d’hôtel may also be responsible for wine service and finishing dishes.
He or she is a true orchestra conductor, ensuring quality of service and customer satisfaction.
These days, however, intrinsic personal qualities are no longer enough for this technical job, and they need to be complemented and enhanced by a high level of maître d’hôtel training, providing all the fundamental knowledge, know-how and interpersonal skills needed to carry out the tasks satisfactorily.
Butler-Academy’s “Maître d’hôtel en restauration” training program meets the profession’s contemporary requirements, and represents one of the best professional assets for those wishing to make their mark in this profession.
Please find below the full program for this Maitre d’hôtel training course.
As the position of head waiter requires a wide range of skills, we strongly recommend complementing this training with our “Food and wine pairing” and “English for the hotel and catering industry” courses.
7 hours – 1 day including 45 min exam
In-house training available in France or abroad
Maximum 15 participants
Training and assessment in French
Calendar
content
MODULE 1. WELCOME A CUSTOMER AND CONDUCT AN EXCHANGE WITH A VIEW TO PROVIDING A SERVICE
- Establish effective, customer-oriented contact
- Conducting a discussion with a customer in connection with a service offering
- Carry out or monitor the completion of a service, ensuring that
customer satisfaction
- Duration: 42 hours – 6 days
- Block rate : – €
- Financing with my CPF: how to register
MODULE 2. HANDLING CUSTOMER COMPLAINTS, COLLECTING AND TRANSMITTING CUSTOMER INFORMATION
- Handle difficult situations while preserving the qualitý of the customer relationship.
- Research, process and transmit information for continuitý of customer service
- Duration : 21 hours – 3 days
- Block rate: – €
- Financing with my CPF : how to register
MODULE 3 .ORGANIZING WORK AND SUPERVISING THE TEAM
- Design or participate in the design of work organization
- Supervise the work of the team
- Optimize team operations
- Duration : 21 hours – 3 days
- Block rate: – €
- Financing with my CPF : how to register
MODULE 4. ENSURING THE SAFETY OF PEOPLE AND PREMISES
- Apply and enforce safetý and hygiene rules in places frequented by customers. places frequented by customers,
- Responding to incidents
- Duration : 14 hours – 2 days
- Block rate : – €
- Financing with my CPF : how to register
MODULE 5. PROFESSIONAL ENGLISH FOR THE SECTOR
- Understand isolated sentences and frequently used expressions
- Be able to communicate in simple, routine tasks
- Duration : 99 hours – online
- Block rate : – €
- Financing with my CPF: how to register
Certification RS6151: TOEIC
MODULE 6. PERFORM TRADITIONAL ROOM SERVICE
- Prepare the room and adjoining areas
- Setting up tables in a traditional service
- Welcoming customers in the dining room with traditional service
- Take an order
- Performing and closing a table service
- Duration : 91 hours – 13 days
- Block rate : – €
- Financing with my CPF : how to register
MODULE 7. MANAGE COLLECTIONS
- Open the cash register
- Greeting customers at the checkout
- Collect items or products
- Closing the cash desk
- Duration : 14 hours
- Block rate : – €
- Financing with my CPF : how to register
MODULE 10. WORK PLACEMENT
- Applying the skills acquired in training to a plant
Duration : 105 hours – 15 days
MODULE 11. JOB SEARCH TECHNIQUES AND SUPPORT
- Identify your professional project
- Implement a job search strategy
- Learn how to present yourself and your project
- Master CV creation tools
- Layout a CV and cover letter for the trade
Duration : 7 hours – 1 day
FINAL ASSESSMENT
- Written test MCQ and short answer questions
- Real-life situations
Duration : 4 hours – 1 day
TERMS AND CONDITIONS
Active and participative teaching methods with course application:
- Face-to-face
- Placement test
- Individual interviews
- Registration 1 month in advance
TARGET AUDIENCE AND PREREQUISITES
- General public
PREREQUISITES
- 3 years’ restaurant experience
- Be of age
- Be able to read and understand French
- Master basic mathematical calculations
TEACHING METHODS
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
CERTIFICATION VALIDATION
- The 7 blocks must be validated to obtain the “CQP Maître d’hôtel” certificate.
- Blocks can be validated independently
Results are sent 1 month after the final assessment or block.
A candidate who fails the final or partial assessment of the block has the option of retaking it at a subsequent session, at an additional cost due to registration.
SCOPE
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
PATH SEQUENCE
Candidates will be able to continue their studies with a mention complémentaire sommellerie or specific training modules.
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
Our trainers
Tony Y. : WSET Trainer
With numerous certifications under his belt, Tony is recognized and certified in the fields of wine, spirits, beer and sake.
He teaches WSET levels in wine and spirits with energy and conviviality.
The referents
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie is the training consultant for trainees, managers, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
TESTIMONIALS
Pierre W.
Philippe W.
Adrien T.
Raphael S.
Edith L.
Audrey G.
Mario sacha C.
Paul C.
Auriane N.
Julien B.
Louise B.
Johanna B.
Nicolas F.
Lilia S.
Karen K.
Timothée B.
Alina K.
Willy M.
Malak C.
Guillaume C.
Christophe V.W.
Emilie L.
Sophie M.
Alison D.
Nicolas F.
Complementary training for the CQP Maitre d'hôtel
WSET Level 2
672€ INCL. VAT
21 hours/3 days
Available languages 
WSET Level 3
990 € INCL. VAT
35 hours/ 5 days
Available languages
WSET SPIRIT Level 2
650€ INCL. VAT
21 hours/3 days
Available languages 
WSET 2 preparation
456€ INCL. VAT
7 hours/ 1 day
Available languages
WSET 3 preparation
7 hours / 1 day
Available languages
WSET Level 1 in Sake
342€ INCL. VAT
7 hours/ 1 day
Available languages 
WSET Level 3 in Sake
858€ INCL. VAT
21 hours/3 days
Available languages 
WSET Level 1 ONLINE
215€INCL. VAT
7 hours
Available languages
WSET Level 2 ONLINE
400€INCL. VAT
30 hours
Available languages
WSET Level 3 ONLINE
665€ INCL. VAT
100 hours
Available languages
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
Our headquarters
28 rue de Chambéry 75015 Paris
Contact education department
Email: contact@butler-academy.com
Phone: 01 80 91 61 82
Fax: 01 80 91 60 75