The job of Maître d’ in the restaurant trade: a front-of-house job
As a key member of the reception team, the maître d’ greets, seats and advises restaurant guests.
He/she supervises the service, organizes and coordinates the staff for the smooth running of the service.
The maître d’hôtel may also be responsible for wine service and finishing dishes.
He is a true orchestrator who ensures quality of service and customer satisfaction.
These days, however, intrinsic personal qualities are no longer enough for this technical job, and they need to be complemented and enhanced by a high level of maître d’hôtel training, providing all the fundamental knowledge, know-how and interpersonal skills needed to carry out the tasks satisfactorily.
Butler-Academy’s “Maître d’hôtel en restauration” training program meets the profession’s contemporary requirements, and represents one of the best professional assets for those wishing to make their mark in this profession.
Please find below the complete program for this training course.
As the position of head waiter requires a wide range of skills, we strongly recommend complementing this training with our “Food and wine pairing” and “English for the hotel and restaurant business” courses.
TRAINING OBJECTIVE
Apply the role and functions of a Maître d’hôtel in the restaurant business.
5 days – 35 hours
Duration adapted to your needs.
contact us to set up this training course
10 trainees max. to promote active learning
Location:
Paris-France-Etranger
Calendar
“Contact us”
This training course is available for individuals or groups, at your premises or ours.
Please contact us to organize a session or obtain a quote.
Contents
module 1 . prepare the set-up, protocol and organization of the service
- Define service procedures and coordinate organization
- Register reservations and update room and table occupancy plans
- Ensure smooth running of the service
- After the service, the room is tidied up and prepared for the next service.
module 2 . welcoming and serving customers
- Greet customers, seat them at a table and present the menu
- Advise customers on their choice of dishes according to their tastes and the day’s suggestions, and take orders
- Advise customers on a choice of wines to match their dishes
- Carry out finishing operations on dishes by cutting up meat and fish, flambéing…
- Serving food and wine
- Adapting to a multicultural clientele
module 3. develop your "Savoir-être
- Providing each customer with attentive service and creating a special relationship
- Knowing how to be is essential to knowing how to do
- The spirit of service
- Presentation and behavior
module 4. apply team management
- Draw up staff schedules,
- Distribute activities and instructions between teams
- Service coordination
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
Target audience and prerequisites
- Chef de rang
- Server
- Maître d’hôtel
Hold a level IV diploma (BAC) in the hotel and catering sector.
OR
Minimum 3 years’ experience + CV (interview if required)
Teaching methods
Customized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, knowledge and duration of the training.
Why choose our maître d'hôtel training program?
Would you like to become a Maitre d’Hôtel?
Our “Maitre d’Hôtel en Restauration” training course is the ideal way for you to succeed in this profession. We offer a training program in Paris designed to meet the professional requirements of this field. What’s more, our program is one of the best professional assets you can have to perfect your skills in welcoming and dealing with customers.
With our training, you’ll acquire the skills and knowledge you need to thrive in this competitive industry. You’ll learn to manage a team, create menus and provide excellent customer service. Our program is flexible and affordable, so you can fit it into your schedule.
Sign up for our “Maitre d’hôtel” training today!
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
General contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75