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THE ART OF KNOWING HOW TO BE

Training objective

Master the behavior required to achieve customer satisfaction.

800€ INCL. VAT

2 days – 14 hours
Duration adapted to your needs.

INTRA
contact us to set up this training course

10 trainees max. to promote active learning

Location:
Paris-France-Etranger

Calendar

“Contact us”
This training course is available for individuals or groups, at your premises or ours.
Please contact us to organize a session or obtain a quote.

Contents

MODULE 1. DEvELOPING your soft skills

  • Know-how is essential to know-how.
  • The spirit of service.
  • Rules of good manners and precedence (friendliness, discretion, politeness, availability).
  • Personal presentation and behavior.
  • Self-knowledge: how to improve your skills.

MODULE 2. Develop your interpersonal skills

  • Understanding customer expectations and empathy
  • Be aware of cultural differences and adapt to different customer categories
  • Better self-knowledge for better communication
  • Quality as a factor in job satisfaction
  • Understanding the importance of teamwork
  • Internal communication: the basis of quality service

details

  • Face-to-face
  • Distance learning available (on request)
  • Registration 1 week in advance

Target audience and prerequisites

Hotel, restaurant and events personnel.

  • General public

NO PREREQUISITES

Teaching methods

Individualized training.

Active and participative teaching methods with course application:

  • Setting the scene
  • Indoor quiz
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training

Certification validation

  • Assessment of skills by MCQ
  • How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
  • At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.

Our key figures

748

Trainees in 2022

0%

Abandon

90%

Successful completion of WSET

9822

Hours of training in 2022

03/23

Up-to-date website

The trainers

Sarah Z. : Handicap Referent

Tel: 07 68 44 27 23 / 01 88 61 78 95

Mail: accueilPSH@butler-academy.com

Sarah welcomes and accompanies all people with disabilities.

For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.

Samuel G. : President

Tel: 01 88 61 78 90

Mail: commercial@butler-academy.com

Samuel answers all questions relating to company organization, accounting and suppliers.

Aurélie R. : Training Manager

Tel : 01 88 61 78 95

Mail: contact@butler-academy.com

Aurélie and the training referent for trainees, manages, companies and trainers.

She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.

CONTACT US







    BUTLER ACADEMY - HOTEL TRAINING

    Our headquarters
    28 rue de Chambéry 75015 Paris

    Contact education department
    Email: contact@butler-academy.com
    Phone: 01 80 91 61 82
    Fax: 01 80 91 60 75

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