TRAINING OBJECTIVE
Master the rules of welcoming and serving Japanese customers to ensure total customer satisfaction.
Duration according to objective (customized program and schedule)
Contact us for assistance in applying for funding for your project.
Individuals or groups of 4 to 10 participants
Calendar
“On demand”
This training is offered on an individual or group basis, at your premises or ours.
Please contact us to arrange a session or obtain a quote
Contents
PROGRAM description
Today, we operate in a highly international context. The hotel and restaurant sector attracts a large number of foreign customers, who must be satisfied and retain their loyalty. France attracts more and more Japanese every year. Japanese customers prefer French accommodation, spending 80% of their nights in hotels, mostly 3 or 4-star. This is a very demanding clientele.
Knowing their culture is the key to a warm welcome. In this module, we propose to familiarize you with Japanese culture and its practical language in order to welcome and serve our Japanese guests.
module 1. develop your general knowledge of Japanese culture
- History and geography, political system, culture and religions.
- Restaurant beliefs and customs.
- Lifestyle habits.
module 2. mastering welcome and support
- Words of welcome.
- Codes of politeness.
- Mistakes to avoid.
- How to please and build loyalty.
module 3. acquire the basics of Japanese in the hospitality industry
- Hotel and restaurant vocabulary.
- Fresh produce vocabulary and ingredients.
- Table vocabulary.
- How to present the menu and wines.
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
- Oral/written placement test
Target audience and prerequisites
Hotel, restaurant and events personnel.
- General public
NO PREREQUISITES
Teaching methods
Individualized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.
- Certify your skills with LILATE certification
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
Our headquarters
7-9 rue Paul Barruel 75015 PARIS
Contact education department
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75