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WELCOMING
JAPANESE CUSTOMERS

TRAINING OBJECTIVE

Master the rules of welcoming and serving Japanese customers to ensure total customer satisfaction.

Duration according to objective (customized program and schedule)

Contact us for assistance in applying for funding for your project.

Training at your facility or at our Paris office

Individuals or groups of 4 to 10 participants

Calendar

“On demand”
This training is offered on an individual or group basis, at your premises or ours.
Please contact us to arrange a session or obtain a quote

Contents

PROGRAM description

Today, we operate in a highly international context. The hotel and restaurant sector attracts a large number of foreign customers, who must be satisfied and retain their loyalty. France attracts more and more Japanese every year. Japanese customers prefer French accommodation, spending 80% of their nights in hotels, mostly 3 or 4-star. This is a very demanding clientele.

Knowing their culture is the key to a warm welcome. In this module, we propose to familiarize you with Japanese culture and its practical language in order to welcome and serve our Japanese guests.

module 1. develop your general knowledge of Japanese culture

  • History and geography, political system, culture and religions.
  • Restaurant beliefs and customs.
  • Lifestyle habits.

module 2. mastering welcome and support

  • Words of welcome.
  • Codes of politeness.
  • Mistakes to avoid.
  • How to please and build loyalty.

module 3. acquire the basics of Japanese in the hospitality industry

  • Hotel and restaurant vocabulary.
  • Fresh produce vocabulary and ingredients.
  • Table vocabulary.
  • How to present the menu and wines.

details

  • Face-to-face
  • Distance learning available (on request)
  • Registration 1 week in advance
  • Oral/written placement test

Target audience and prerequisites

Hotel, restaurant and events personnel.

  • General public

NO PREREQUISITES

Teaching methods

Individualized training.

Active and participative teaching methods with course application:

  • Setting the scene
  • Indoor quiz
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training

Certification validation

  • Assessment of skills by MCQ
  • How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
  • At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.
  • Certify your skills with LILATE certification

Our key figures

748

Trainees in 2022

0%

Abandon

90%

Successful completion of WSET

9822

Hours of training in 2022

03/23

Up-to-date website

The trainers

Sarah Z. : Handicap Referent

Tel: 07 68 44 27 23 / 01 88 61 78 95

Mail: accueilPSH@butler-academy.com

Sarah welcomes and accompanies all people with disabilities.

For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.

Samuel G. : President

Tel: 01 88 61 78 90

Mail: commercial@butler-academy.com

Samuel answers all questions relating to company organization, accounting and suppliers.

Aurélie R. : Training Manager

Tel : 01 88 61 78 95

Mail: contact@butler-academy.com

Aurélie and the training referent for trainees, manages, companies and trainers.

She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.

CONTACT US







    BUTLER ACADEMY - HOTEL TRAINING

    Our headquarters
    28 rue de Chambéry 75015 Paris

    Contact education department
    Email: contact@butler-academy.com
    Phone: 01 80 91 61 82
    Fax: 01 80 91 60 75

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