Professional title of
Restaurant waiter
TRAINING OBJECTIVE
Master the restaurant waiter ‘s trade and obtain a vocational qualification to enter the job market.
Description
PROFESSIONAL CERTIFICATE Restaurant Server
5980€ INCL. VAT
360h training – 105h internship
Waiters work in restaurants (traditional, gourmet, etc.) or hotels (room service), in contact with customers, kitchen staff, the maître d’hôtel and the restaurant manager.
He or she is responsible for restaurant room service, from room preparation to customer departure, including reception, table service, cash collection and clean-up operations. At all times, his behavior and presentation are consistent with the company’s image. He contributes to customer development through his professionalism. At the end of the training, the candidate will be able to obtain the following attestations and certificates:
WSET 1 and 2 in wine – Health and Safety certificate – Toeic – SST
360H training 105H internship
Covered by the CPF
PARIS 15
In-house training available in France or abroad
Maximum 15 participants
Training and assessment in French
Calendar
contenu
MODULE 1. WELCOME A CUSTOMER AND CONDUCT AN EXCHANGE WITH A VIEW TO MAKING A
SERVICE
- Establish effective, customer-oriented contact
- Conducting a discussion with a customer in connection with a service offering
- Carry out or monitor the completion of a service, ensuring that
customer satisfaction
- Duration: 42 hours – 6 days
- Block rate: – €.
- Financing with my CPF: registering
MODULE 2. HANDLING CUSTOMER COMPLAINTS, COLLECTING AND TRANSMITTING INFORMATION
CUSTOMER INFORMATION
- Handle difficult situations while preserving the qualitý of the customer relationship.
- Research, process and transmit information for continuitý of customer service
- Duration: 21 hours – 3 days
- Block rate : – €.
- Financing with my CPF: registering
MODULE 3. RECEIVE AND STORE GOODS AND PRODUCTS,
- Receiving goods
- Help manage inventory
- Stocking goods
- Duration: 14 hours – 2 days
- Block rate: – €.
- Financing with my CPF: registering
MODULE 4. CLEANING AND DISINFECTING WORK AREAS AND SURFACES
- HApply cleaning and disinfection protocols
- Identify the main regulatory principles
- Analyze the risks associated with poor hygiene
- Duration: 14 hours – 2 days
- Block rate: – €.
- Financing with my CPF: registering
MODULE 5. ENSURING THE SAFETY OF PEOPLE AND PREMISES
- Apply and enforce safetý and hygiene rules in places frequented by customers. places frequented by customers,
- Responding to incidents
- Duration: 14 hours – 2 days
- Block rate: – €.
- Financing with my CPF: registering
MODULE 6. PREPARING BASIC COLD CULINARY PREPARATIONS
- Working with products
- Processing products for cold preparations
- Duration: 14 hours – 2 days
- Block rate: – €.
- Financing with my CPF: registering
MODULE 7. PROFESSIONAL ENGLISH FOR THE SECTOR
- Understand isolated sentences and frequently used expressions
- Be able to communicate in simple, routine tasks
- Duration: 99 hours – online
- Block rate: – €.
- Financing with my CPF: registering
Certification RS6151 : TOEIC
MODULE 8. PERFORM TRADITIONAL ROOM SERVICE
- Prepare the room and adjoining areas
- Setting up tables in a traditional service
- Welcoming customers in the dining room with traditional service
- Take an order
- Performing and closing a table service
- Duration: 91 hours – 13 days
- Block rate: – €.
- Financing with my CPF: how to register
MODULE 9. MANAGE COLLECTIONS
- Open the cash register
- Greeting customers at the checkout
- Collect items or products
- Closing the cash desk
- Duration : 14 hours
- Block rate: – €.
- Financing with my CPF: how to register
MODULE 10. work placement
- Applying the skills acquired during training within an establishment
Duration: 105 hours – 15 days
MODULE 11. JOB SEARCH TECHNIQUES AND SUPPORT
- Identify your professional project
- Implement a job search strategy
- Learn how to present yourself and your project
- Master CV creation tools
- Layout a CV and cover letter for the trade
- Duration: 7 hours – 1 day
FINAL ASSESSMENT
- Written test MCQ and short answer questions
- Real-life situations
Duration: 4 hours – 1 day
details
- Face-to-face and distance learning
- Placement test
- Individual interviews
- Registration 1 month in advance
Target audience and prerequisites
- General public
PREREQUISITES
- No prior knowledge of the waiter’s trade
- Be of age
- Be able to read and understand French
- Master basic mathematical calculations
Teaching methods
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- The 9 blocks must be validated to obtain the “Catering Server Title”.
- Blocks can be validated independently
Results are sent 1 month after the final assessment or block.
A candidate who fails the final or partial assessment of the block has the option of retaking it at a subsequent session, at an additional cost due to registration.
SCOPE
Candidates will be able to find a job in the food service industry.
The title is suitable for people wishing to work in traditional and gourmet restaurants.
Continuation
Candidates will be able to continue their studies with the CQP Maître d’hôtel en restauration.
Our key figures
Trainees trained in 2022
Abandon
Successful completion of WSET
Hours of training provided in 2022
Up-to-date website
Our trainers
Frédéric V. : WSET Trainer
Currently studying for an MBA at ESCP Paris.
He is an entrepreneur, founder of a wine import company, author of ” Le vin pour ceux qui n’y connaissent rien ” a columnist for the specialized press, and a member of wine-tasting committees.
He teaches wine and spirits for the WSET with energy and conviviality.
Sophie P. : WSET Trainer
With an MBA and WSET level 3 diploma, Sophie is a cellar manager.
Quadrilingual with a taste for traveling to wine-producing countries, his desire to pass on his passion for wine has led him to take on WSET training courses.
Annabelle M. : WSET Trainer
Dualist from the Institut des Sciences de la Vigne et du Vin in Bordeaux and WSET Level 4 graduate, she has been working as a winemaker, wine journalist, caviste, sommelier and wine and spirits trainer in France and Australia for the past 6 years.
The referents
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie is the training consultant for trainees, managers, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
TESTIMONIALS
Pierre W.
Philippe W.
Adrien T.
Raphael S.
Edith L.
Audrey G.
Mario sacha C.
Paul C.
Auriane N.
Julien B.
Louise B.
Johanna B.
Nicolas F.
Lilia S.
Karen K.
Timothée B.
Alina K.
Willy M.
Malak C.
Guillaume C.
Christophe V.W.
Emilie L.
Sophie M.
Alison D.
Nicolas F.
Our other WSET training courses
WSET Level 2
672€ INCL. VAT
21 hours/3 days
Available languages 
WSET Level 3
990 € INCL. VAT
35 hours/ 5 days
Available languages
WSET SPIRIT Level 2
650€ INCL. VAT
21 hours/3 days
Available languages 
WSET 2 preparation
456€ INCL. VAT
7 hours/ 1 day
Available languages
WSET 3 preparation
7 hours / 1 day
Available languages
WSET Level 1 in Sake
342€ INCL. VAT
7 hours/ 1 day
Available languages 
WSET Level 3 in Sake
858€ INCL. VAT
21 hours/3 days
Available languages 
WSET Level 1 ONLINE
215€INCL. VAT
7 hours
Available languages
WSET Level 2 ONLINE
400€INCL. VAT
30 hours
Available languages
WSET Level 3 ONLINE
665€ INCL. VAT
100 hours
Available languages
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
General contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75