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Professional title of

Restaurant waiter

TRAINING OBJECTIVE

Master the restaurant waiter ‘s trade and obtain a vocational qualification to enter the job market.

Description

PROFESSIONAL CERTIFICATE Restaurant Server

5980INCL. VAT
360h training – 105h internship

Waiters work in restaurants (traditional, gourmet, etc.) or hotels (room service), in contact with customers, kitchen staff, the maître d’hôtel and the restaurant manager.
He or she is responsible for restaurant room service, from room preparation to customer departure, including reception, table service, cash collection and clean-up operations. At all times, his behavior and presentation are consistent with the company’s image. He contributes to customer development through his professionalism. At the end of the training, the candidate will be able to obtain the following attestations and certificates:

WSET 1 and 2 in wine – Health and Safety certificate – Toeic – SST

360H training 105H internship

Covered by the CPF

PARIS 15
In-house training available in France or abroad

Maximum 15 participants

Training and assessment in French

Calendar

Monday 14 April
Serveur en restauration TFP
14 April 2025 09:30 - 1 September 2025 17:30
Paris
€6,887
A Ticket

contenu

MODULE 1. WELCOME A CUSTOMER AND CONDUCT AN EXCHANGE WITH A VIEW TO MAKING A
SERVICE

  • Establish effective, customer-oriented contact
  • Conducting a discussion with a customer in connection with a service offering
  • Carry out or monitor the completion of a service, ensuring that
    customer satisfaction
  1. Duration: 42 hours – 6 days
  2. Block rate: – €.
  3. Financing with my CPF: registering

MODULE 2. HANDLING CUSTOMER COMPLAINTS, COLLECTING AND TRANSMITTING INFORMATION
CUSTOMER INFORMATION

  • Handle difficult situations while preserving the qualitý of the customer relationship.
  • Research, process and transmit information for continuitý of customer service
  1. Duration: 21 hours – 3 days
  2. Block rate : – €.
  3. Financing with my CPF: registering

MODULE 3. RECEIVE AND STORE GOODS AND PRODUCTS,

  • Receiving goods
  • Help manage inventory
  • Stocking goods
  1. Duration: 14 hours – 2 days
  2. Block rate: – €.
  3. Financing with my CPF: registering

MODULE 4. CLEANING AND DISINFECTING WORK AREAS AND SURFACES

  • HApply cleaning and disinfection protocols
  • Identify the main regulatory principles
  • Analyze the risks associated with poor hygiene
  1. Duration: 14 hours – 2 days
  2. Block rate: – €.
  3. Financing with my CPF: registering

MODULE 5. ENSURING THE SAFETY OF PEOPLE AND PREMISES

  • Apply and enforce safetý and hygiene rules in places frequented by customers. places frequented by customers,
  • Responding to incidents
  1. Duration: 14 hours – 2 days
  2. Block rate: – €.
  3. Financing with my CPF: registering

MODULE 6. PREPARING BASIC COLD CULINARY PREPARATIONS

  • Working with products
  • Processing products for cold preparations
  1. Duration: 14 hours – 2 days
  2. Block rate: – €.
  3. Financing with my CPF: registering

MODULE 7. PROFESSIONAL ENGLISH FOR THE SECTOR

  • Understand isolated sentences and frequently used expressions
  • Be able to communicate in simple, routine tasks
  1. Duration: 99 hours – online
  2. Block rate: – €.
  3. Financing with my CPF: registering

Certification RS6151 : TOEIC

MODULE 8. PERFORM TRADITIONAL ROOM SERVICE

  • Prepare the room and adjoining areas
  • Setting up tables in a traditional service
  • Welcoming customers in the dining room with traditional service
  • Take an order
  • Performing and closing a table service
  1. Duration: 91 hours – 13 days
  2. Block rate: – €.
  3. Financing with my CPF: how to register

MODULE 9. MANAGE COLLECTIONS

  • Open the cash register
  • Greeting customers at the checkout
  • Collect items or products
  • Closing the cash desk
  1. Duration : 14 hours
  2. Block rate: – €.
  3. Financing with my CPF: how to register

MODULE 10. work placement

  • Applying the skills acquired during training within an establishment

Duration: 105 hours – 15 days

MODULE 11. JOB SEARCH TECHNIQUES AND SUPPORT

  • Identify your professional project
  • Implement a job search strategy
  • Learn how to present yourself and your project
  • Master CV creation tools
  • Layout a CV and cover letter for the trade
  1. Duration: 7 hours – 1 day

FINAL ASSESSMENT

  • Written test MCQ and short answer questions
  • Real-life situations

Duration: 4 hours – 1 day

details

  • Face-to-face and distance learning
  • Placement test
  • Individual interviews
  • Registration 1 month in advance

Target audience and prerequisites

  • General public

PREREQUISITES

  • No prior knowledge of the waiter’s trade
  • Be of age
  • Be able to read and understand French
  • Master basic mathematical calculations

Teaching methods

Active and participative teaching methods with course application:

  • Setting the scene
  • Indoor quiz
  • Case studies
  • Training support documents projected in the classroom
  • Access to a digital space dedicated to training

Certification validation

  • The 9 blocks must be validated to obtain the “Catering Server Title”.
  • Blocks can be validated independently

Results are sent 1 month after the final assessment or block.

A candidate who fails the final or partial assessment of the block has the option of retaking it at a subsequent session, at an additional cost due to registration.

SCOPE

Candidates will be able to find a job in the food service industry.

The title is suitable for people wishing to work in traditional and gourmet restaurants.

Continuation

Candidates will be able to continue their studies with the CQP Maître d’hôtel en restauration.

 

Our key figures

748

Trainees trained in 2022

0%

Abandon

90%

Successful completion of WSET

9822

Hours of training provided in 2022

03/23

Up-to-date website

Our trainers

Frédéric V. : WSET Trainer

Currently studying for an MBA at ESCP Paris.
He is an entrepreneur, founder of a wine import company, author of ” Le vin pour ceux qui n’y connaissent rien ” a columnist for the specialized press, and a member of wine-tasting committees.
He teaches wine and spirits for the WSET with energy and conviviality.

Sophie P. : WSET Trainer

With an MBA and WSET level 3 diploma, Sophie is a cellar manager.
Quadrilingual with a taste for traveling to wine-producing countries, his desire to pass on his passion for wine has led him to take on WSET training courses.

Annabelle M. : WSET Trainer

Dualist from the Institut des Sciences de la Vigne et du Vin in Bordeaux and WSET Level 4 graduate, she has been working as a winemaker, wine journalist, caviste, sommelier and wine and spirits trainer in France and Australia for the past 6 years.

The referents

Sarah Z. : Handicap Referent

Tel: 07 68 44 27 23 / 01 88 61 78 95

Mail: accueilPSH@butler-academy.com

Sarah welcomes and accompanies all people with disabilities.

For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.

Samuel G. : President

Tel: 01 88 61 78 90

Mail: commercial@butler-academy.com

Samuel answers all questions relating to company organization, accounting and suppliers.

Aurélie R. : Training Manager

Tel : 01 88 61 78 95

Mail: contact@butler-academy.com

Aurélie is the training consultant for trainees, managers, companies and trainers.

She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.

TESTIMONIALS

Our other WSET training courses

WSET Level 2

672€ INCL. VAT
21 hours/3 days
Available languages

WSET Level 3

990 € INCL. VAT
35 hours/ 5 days
Available languages

WSET SPIRIT Level 2

650€ INCL. VAT
21 hours/3 days
Available languages

WSET 2 preparation

456€ INCL. VAT
7 hours/ 1 day
Available languages

WSET 3 preparation

306€ INCL. VAT
7 hours / 1 day
Available languages

WSET Level 1 in Sake

342€ INCL. VAT
7 hours/ 1 day
Available languages

WSET Level 3 in Sake

858€ INCL. VAT
21 hours/3 days
Available languages

WSET Level 1 ONLINE

215€INCL. VAT
7 hours
Available languages

WSET Level 2 ONLINE

400INCL. VAT
30 hours
Available languages

WSET Level 3 ONLINE

665€ INCL. VAT
100 hours
Available languages

CONTACT US







    BUTLER ACADEMY - HOTEL TRAINING

    Our headquarters
    28 rue de Chambéry 75015 Paris

    Contact education department
    Email: contact@butler-academy.com
    Phone: 01 80 91 61 82
    Fax: 01 80 91 60 75

    Butler Academy

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