The job of a private butler
The private butler is in charge of supervising and coordinating activities related to property management, as well as managing staff for domestic, maintenance, kitchen and service work. He orchestrates the preparation and supervision of meals, as well as any social or family events organized by guests. As the trusted right-hand person of her employers, she is in direct contact with them. She anticipates their needs and meets their expectations, while maintaining total discretion and confidentiality.
As the domestic services butler requires a wide range of skills, we strongly recommend complementing this training with the short training modules offered by our Institute.
TRAINING OBJECTIVE
Apply the role and functions of a private butler and gain certification in mastering customer relations in luxury hospitality.
Price: € 5040 incl. VAT
10 days – 70 hours + Internship (minimum 7 days)
Paris-France-Etranger
Our training courses are designed for a maximum of 12 participants.
Training certification
Contents
Through practical workshops and numerous role-playing exercises, Butler Academy offers you the opportunity to validate your skills by passing the certification ”Managing customer relations in luxury hospitality”.
module 1 . DEVELOPING SERVICE EXCELLENCE
- Prepare for a customer’s arrival by taking into account their external and internal environment, and gathering the necessary information to personalize their welcome.
- Welcoming methods (arrival/leave-taking) Workshop
- Knowing how to adapt your career path to different situations, such as disability
- Mastering multicultural hospitality
- All you need to know about your customer
- Master the principles of protocol, precedence and etiquette
- Understand that the customer journey and the codes of luxury
module 2 . APPLYING TEAM MANAGEMENT
- Taking ownership of your managerial role: better knowledge for better management, knowing your management style, how to establish your credibility, organizing your working time
- Becoming a manager-coach: the fundamentals, establishing a framework, manager-coach tools
- Developing your commercial spirit to support a high-end personal service business Workshop
- Gather customer requirements over the telephone and pass on information to staff
- Know your offer and its characteristics to better sell your services and those of your team
- Explain the advantages and benefits of the products and/or services to the customer with a view to sales
- Practice active listening to empathize with your interlocutor and establish a relationship of trust
- Identify the objection in order to respond with new elements that highlight the fit with the customer’s needs identify
- Detecting the warning signs of conflict
- Seek solutions, be proactive in resolving disputes with a view to constantly improving the quality of customer service
- Implement a corrective action plan
module 3. DEVELOP YOUR SOFTSKILLS
- Verbal and non-verbal communication techniques
- Respond effectively by practicing active listening, questioning and reformulation, and taking time off.
- Adopt the right behavior: vocabulary, oral and written expressions, to avoid making mistakes.
- Implement excellent digital communication by mastering email writing protocols Workshop
- Responding to negative or neutral comments posted by customers on social networks Workshop
- Developing your assertiveness
- Apply the right know-how: empathy, patience, humility
- Handling customer objections Workshop
- Recognizing and managing different types of stress
module 4. applying the fundamentals of the GOVERNANCE PROFESSION
- The basics of the Gouvernante profession :
Organize, plan and control the work of floor service teams - Linen and home textiles management:
- Learn the basics of small sewing projects Workshop
- Storage and maintenance techniques Workshop
- Mastering professional ironing and folding Workshop
- Keep abreast of labelling legislation
module 5. mastering the basics of hotel management
- Maître d’hôtel for events:
Organize, coordinate and control (hygiene) the work of their teams - Master the techniques of table setting and table service workshop
- Master the techniques of creating and decorating a buffet to suit an event Workshop
- Acquire basic knowledge to create a floral composition. Workshop
module 6 . WORK PLACEMENT
The butler’s internship takes place at the end of the training course, and generally lasts at least one week. It is not compulsory, but strongly recommended to put into practice the theoretical and practical elements learned during training. You are free to define the period, location and duration of your internship, and Butler Academy can help you find it by calling on our partner establishments in France and abroad (offers may vary depending on the internship period).
Depending on the establishment, the Butler internship may include accommodation, food and a modest remuneration*.
Butler Academy services:
- Support and advice to help you find your Butler internship
- Issue of a tripartite training agreement (training center-trainee-company)
- Assistance in creating or updating your CV
- Links to partner establishments
- Follow-up throughout the course
- Job search assistance
* remuneration is not an obligation for establishments, and it is up to them whether or not to set a salary.
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 month in advance
- Participation in an internship
Target audience and prerequisites
- Receptionist
- Concierge
- Butler
- Guest relation, customer advisor Gouvernante
- Hall staff
- Restaurant service Maitre.sse d’hôtel
- Anyone with personal service experience in the luxury sector
PREREQUISITES
Minimum 3 years’ catering experience + CV (interview if necessary) or diploma in hotel and catering management
Master the written and spoken French language
Teaching methods
Customized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
- In-house butler training
Certification validation
- Assessment of skills by MCQ
- Case study exercise
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, beneficiaries will receive a training follow-up certificate specifying the nature, skills acquired and duration of the training.
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
Our trainers
Aurélie R. : Luxury management and codes trainer
A certified trainer, Aurélie acquired her business expertise over 15 years as a Point of Sale Manager in the high-end/luxury retail sector. The development of her teams has always been at the heart of her actions. She provides our management training courses and is a source of knowledge for our luxury and high-end customers.
Carlos R. : Butler trainer
Professional in high-end catering and hotel management, trained in various prestigious establishments and homes.
in Switzerland and the Netherlands.
Now a trainer and event coordinator, Carlos
pass on my know-how and interpersonal skills to professionals and enthusiasts in the high-end service sector.
Her motto: “Pay attention to detail to deliver an exceptional customer experience!”
Claudine Z. : Linen management trainer
Having worked as a dry-cleaning manager for 40 years, Claudine is a retired nugget, overflowing energy and knowledge you can’t do without. She passes on her unique know-how in the art of linen management and care to trainee butlers, concierges and housekeepers.
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
TESTIMONIALS
Guy C.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
General contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75