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Excellence
service

Service Excellence Conference

Help participants discover and make their mark through an immersive experience in service excellence.

100€ INCL. VAT/person.

½ day- 3 hours

PARIS
In-house training available in France or abroad

We give lectures for a maximum of 30 participants

Conference available in English and French

Calendar

“Contact us “

Conferences are offered in groups only, with a minimum of 10 participants. Please contact us to arrange a date.

Contents

module 1. knowing high-end and luxury customers

  • Mastering the requirements of luxury/high-end/VIP customers
  • Understanding customer expectations
  • All you need to know about your customer
  • Master the principles, rules and customs of protocol, precedence and etiquette

module 2. DEVELOP INTERPERSONAL AND LIFE SKILLS

  • Authenticity.
  • Know-how is essential to know-how.
  • The spirit of service.
  • The rules of good manners (friendliness, discretion, politeness, availability).
  • Personal presentation and behavior.
  • Understanding customer expectations and empathy

module 3. WELCOMING VIP CUSTOMERS

  • The fundamentals of high-end hospitality
  • The importance of a good welcome, and your company’s image.
  • The different types of reception depending on the event.
  • Reception and care techniques.
  • Criteria for a quality welcome.

details

  • Face-to-face
  • Distance learning available (on request)
  • Registration 1 month in advance
  • Minimum of 10 participants

Target audience and prerequisites

Any group wishing to discover the codes of service excellence

  • General public
  • Hotel/restaurant/commerce students
  • C.E

NO PREREQUISITES

ROUTES

Active and participative teaching methods:

  • 10h-10h30: Breakfast
  • 10:30-10:45: BA presentation + speaker
  • 10h45-12h45: Conference
  • 12.45pm-1pm: Discussion/conclusion

    Our key figures

    748

    Trainees in 2022

    0%

    Abandon

    90%

    Successful completion of WSET

    9822

    Hours of training in 2022

    03/23

    Up-to-date website

    The trainers

    Sarah Z. : Handicap Referent

    Tel: 07 68 44 27 23 / 01 88 61 78 95

    Mail: accueilPSH@butler-academy.com

    Sarah welcomes and accompanies all people with disabilities.

    For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.

    Samuel G. : President

    Tel: 01 88 61 78 90

    Mail: commercial@butler-academy.com

    Samuel answers all questions relating to company organization, accounting and suppliers.

    Aurélie R. : Training Manager

    Tel : 01 88 61 78 95

    Mail: contact@butler-academy.com

    Aurélie and the training referent for trainees, manages, companies and trainers.

    She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.

    CONTACT US







      BUTLER ACADEMY - HOTEL TRAINING

      Our headquarters
      28 rue de Chambéry 75015 Paris

      Contact education department
      Email: contact@butler-academy.com
      Phone: 01 80 91 61 82
      Fax: 01 80 91 60 75

      Butler Academy

      Certifié QUALIOPI depuis Juillet 2021

      L’excellence du service au cœur de nos actions, n’hésitez pas à nous décrire vos objectifs et nous vous accompagnerons dans la création d’un projet sur mesure.

      Contactez-nous pour en savoir plus et mettre en place des projets