Service Excellence Conference
Help participants discover and make their mark through an immersive experience in service excellence.
100€ INCL. VAT/person.
½ day- 3 hours
PARIS
In-house training available in France or abroad
We give lectures for a maximum of 30 participants
Conference available in English and French
Calendar
“Contact us “
Conferences are offered in groups only, with a minimum of 10 participants. Please contact us to arrange a date.
Contents
module 1. knowing high-end and luxury customers
- Mastering the requirements of luxury/high-end/VIP customers
- Understanding customer expectations
- All you need to know about your customer
- Master the principles, rules and customs of protocol, precedence and etiquette
module 2. DEVELOP INTERPERSONAL AND LIFE SKILLS
- Authenticity.
- Know-how is essential to know-how.
- The spirit of service.
- The rules of good manners (friendliness, discretion, politeness, availability).
- Personal presentation and behavior.
- Understanding customer expectations and empathy
module 3. WELCOMING VIP CUSTOMERS
- The fundamentals of high-end hospitality
- The importance of a good welcome, and your company’s image.
- The different types of reception depending on the event.
- Reception and care techniques.
- Criteria for a quality welcome.
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 month in advance
- Minimum of 10 participants
Target audience and prerequisites
Any group wishing to discover the codes of service excellence
- General public
- Hotel/restaurant/commerce students
- C.E
NO PREREQUISITES
ROUTES
Active and participative teaching methods:
- 10h-10h30: Breakfast
- 10:30-10:45: BA presentation + speaker
- 10h45-12h45: Conference
- 12.45pm-1pm: Discussion/conclusion
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
Pedagogical team contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75