Assessment of professional practices (EPP)
You want to evaluate your customer service, your customers’ satisfaction with your products and/or services, improve your quality charter or your customer journey protocol. If you’re looking for service excellence, Butler Academy can help.
Analyzing the actual situation in the company before (pre) training enables us to provide a relevant response in line with the skills to be acquired.
The post-training audit measures the effectiveness of the action and identifies any areas for improvement.
1 to 5 days, duration to be defined according to the company or network
PARIS
In-house training available in France or abroad
All business sectors
Report available in English, French and Chinese
Calendar
Professional Practice Assessments (PPE) are offered with a tailor-made program and schedule. To define a period and obtain a proposal adapted to your needs, please contact us.
OBJECTIVES OF PROFESSIONAL PRACTICE ASSESSMENT (EPP)
Objectifs spécifiques
- Evaluate professional practices and company procedures
- Audit report: audit report, competitive analysis, recommendations
- Tailor-made programs
objectif Pré formation : Audit Diagnostic
Establish a customized training program in line with internal needs and resources, by analyzing the relevance and coherence of the ordered training action with the company’s current PPE.
objectif Post formation : Audit surveillance
Measure the effectiveness of the training action and identify any risk areas.
TOOLS/DELIVERABLES
- Audit criteria grid
- Reports including :
Pre/post-training situation report
-Recommendations
-A market survey of competitors
EPP STAGES
STEP 1. DEFINING OBJECTIVES
- Determining audit objectives
- Creation of customized audit supports
STEP 2. PRE-TRAINING AUDIT
- Carry out a pre-training audit according to the chosen method (field, telephone, e-mail):
-analysis of business practices
-analysis of procedures
-service quality analysis
STEP 3. ANALYSIS/AUDIT REPORTS
Produce the audit report in line with the objectives set:
- Analysis of professional practices
- Analysis of the company’s customer journey protocol and/or quality charter
- Competitor analysis
- Recommendations for further training or skills acquisition to be carried out
- Tailor-made program creation
- Minutes
- Competitor analysis
- Recommendation
STEP 4. TRAINING ACTIVITIES
- Setting up the training action
- Learner follow-up
STEP 5. END-OF-TRAINING REPORT
- Completion of end-of-training report
- Preparation for post-training audit (if ordered)
STEP 6. POST-TRAINING AUDIT
-
Measure the effectiveness of the training action and identify any risk areas.
STEP 7. ANALYSIS/AUDIT REPORTS
- Audit report
- Recommendations
- Follow-up
EPP MODALITIES
- Face-to-face at your site
- Remote: Telephone/email
- Request 1 month in advance
THE SPEAKERS
- Auditor training at Butler
- Mastery of mission-related methods and tools
- Experience in the audited sector
PUBLIC VISÉ
- All sectors and companies wishing to assess their professional practices
Our key figures
Trainees trained in 2022
Abandon
Successful completion of WSET
Hours of training provided in 2022
Up-to-date website
THE TRAINERS
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
Pedagogical team contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75