The hotel butler/Butler profession
The hotel butler plays an essential role in high-end and luxury hotels. He is the main guarantor of a palace’s service excellence. Its role is to provide a unique service tailored to customers’ wishes, anticipating needs and ensuring complete customer satisfaction.
Depending on the hotel, the role can vary from organizing and coordinating the lobby service in a hotel, to managing the suites in a palace.
This job is carried out in 4 or 5 star hotels, hotel residences and tourist residences, working with customers and various other staff (reception, luggage storage, restaurant, room service, etc.).
The hotel butler is a true orchestra conductor. It can also make room reservations, as well as recruit and train staff.
Whatever the environment, the Butler must combine his or her know-how with impeccable interpersonal skills, and develop qualities such as friendliness, empathy, discretion, listening skills, a sense of aesthetics and courtesy.
This highly practical training program is organized around theoretical courses and practical exercises.
TRAINING OBJECTIVE
Applying the role and functions of a butler in the hotel industry
10 days – 70 hours
Duration adapted to your needs.
contact us to set up this training course
10 trainees max. to promote active learning
Location:
Paris-France-Etranger
Calendar
“Contact us”
This training course is available for individuals or groups, at your premises or ours.
Please contact us to organize a session or obtain a quote.
Contents
module 1 . apply Customer care and support
- Preparing suites and penthouses.
- Welcome customers and inform them about the establishment’s services and tourist and cultural activities
- Advise and guide customers during their stay (choice of visits, purchases, etc.).
- Handling difficult customers.
- Adapt to customers’ needs and lifestyles.
- Take care of guests’ personal belongings in their suite.
- Serve breakfast and meals in the suites.
- Be available and respond to all customer needs 24 hours a day.
module 2 . identify foreign customers
- Analyze customer behavior according to nationality
- Adapting to each typology and cultural diversity
module 3. Setting up the Service Organization
- Organize luggage storage, vehicle parking and baggage transport.
- Receive internal and external telephone calls and pass on messages to customers.
- Record room reservations and update occupancy schedules.
- Monitor the safety of premises and property, prevent and detect risks.
module 4. apply team management
- Draw up schedules for hall staff (baggage handlers, valets, hunters, etc.) based on bookings.
- Recruit staff and train them in plant procedures.
- Train employees in the techniques of the trade.
- Coordinate all suite maintenance services (linen, decoration, aesthetics).
- Internal procedures and processes (information flow).
module 5. DEVELOPING YOUR KNOW-HOW
- The basic principles of communication: verbal and non-verbal dimensions, body language and oral expression
- The qualities of a good butler
- Hotel behavior and dress code
- The image, the brand of the establishment
- Service spirit, “savoir-être” rules and precedence
- Stress management
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
Target audience and prerequisites
- Hotel and restaurant employees
- Concierge
- Anyone with personal service experience in the luxury sector
Minimum 3 years’ experience + CV (interview if required)
Or
Diploma in Hospitality and Catering
Teaching methods
Customized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, knowledge and duration of the training.
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
General contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75