TRAINING OBJECTIVE
Acquire the essential vocabulary needed to welcome English customers.
Duration according to objective (customized program and schedule)
Contact us for assistance in applying for funding for your project.
Training at your facility or at our Paris office
Individuals or groups of 4 to 10 participants
Calendar
“No upcoming sessions
This training is available on an individual or group basis, at your premises or ours.
Please contact us to arrange a session or obtain a quote.
Contents
PROGRAM description
Today, we are evolving in a highly international context where mastery of the English language has become undeniable. The hotel and restaurant sector has an international clientele that it must satisfy and retain.
In addition to our catalog courses, BUTLER ACADEMY offers customized training courses tailored to your level. This program and its duration may change according to your needs.
module 1. develop your general communication skills in English
- The basic rules of spoken English.
- Introduce yourself and listen to the customer’s needs.
module 2. mastering welcome and support
- Present the establishment’s services and rates to customers.
- Inform customers about the operation and schedules of the establishment’s services.
- Present the restaurant, menus and prices
module 3. acquire the basics of English for the hospitality industry
- Fresh produce vocabulary and ingredients.
- Table vocabulary.
- Know how to present the menu, the quality and origin of products and wines.
- Explain the composition of dishes and their preparation methods.
- Wine English
- Hotel vocabulary.
- The different hotel professions
details
Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
- Oral/written placement test
Target audience and prerequisites
Hotel, restaurant and events personnel.
- General public
NO PREREQUISITES
Teaching methods
Individualized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.
- Possibility of certifying your skills with TOEIC certification
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
Our headquarters
7-9 rue Paul Barruel 75015 PARIS
Contact education department
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75