The hotel housekeeper’s job
The housekeeper is first and foremost a manager: she is in charge of a team whose functions contribute to the reputation and notoriety of an establishment. In fact, she must be able to handle her department of chambermaids and linen maids with tact and firmness. It welcomes and integrates new recruits and trains staff in real-life situations, motivating and energizing them.
The housekeeper is constantly on the move in the hotel’s corridors, from laundry to bedrooms, via the linen room and kitchens.
A housekeeper working in the luxury hotel sector must also have an unrivalled sense of precision and attention to detail. She is the one who responds to customer complaints.
Her main qualities are organization and diplomacy, as the housekeeper has to get several teams to work together and be obeyed. She must have a sense of responsibility, customer service and perfection.
It’s a demanding, multi-tasking job that requires an acute sense of responsibility and a high level of personal involvement.
This course offers hotel housekeepers the chance to perfect the essential aspects of their profession.
The hotel housekeeper training course has a limited number of places, so don’t hesitate to contact our advisors on 07 83 04 73 74 for more information.
TRAINING OBJECTIVE
5 days – 35 hours
Duration adapted to your needs.
contact us to set up this training course
10 trainees max. to promote active learning
Location:
Paris-France-Etranger
Calendar
Contents
module 1 . Organizing work time and managing a team
- Welcoming, informing and training new employees
- Inventory and allocate daily tasks and activities
- Draw up staff schedules according to activity levels
- Coordinate and direct the work of teams
- Evaluate work and advise staff
- Dealing with problems and conflicts
module 2 . apply the particularities of customer reception and service in the hotel industry
- Basic rules of welcome and service
- The essential characteristics of hotels, classifications and labels
- Different types of customers, identifying and anticipating their needs, luxury customers
module 3. develop your interpersonal and life skills
- Gestural and verbal
- Hotel behavior and dress code
- The image, the brand of the establishment
module 4 .developing your knowledge of decorating and furnishing
- Current decorating trends
- Basic color matching rules
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
Target audience and prerequisites
- Housekeeper
- Hotel employees
- Chambermaid
Minimum 1 year experience + CV (interview if required)
Teaching methods
Customized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, knowledge and duration of the training.
Vous souhaitez améliorer le niveau des gouvernantes de votre hôtel à Paris, en France ou à l’étranger ?
Our training courses are designed specifically for hotel housekeepers, and are held in Paris, France or abroad. We’ll help you develop your housekeepers’ skills in management, customer satisfaction and foreign languages, so that they can offer the best possible service to your customers.
Our training courses cover a wide range of subjects, from the basics of hotel housekeeping to more advanced management techniques.
After completing our training, your housekeepers will be better equipped in terms of knowledge and know-how to face the daily challenges of their work and will be able to provide a higher level of service to your customers. They will also gain a better understanding of the hotel industry as a whole.
Our courses are renowned for their quality and professionalism. They are an investment that will pay off in terms of customer satisfaction, loyalty and sales results. What’s more, our team of experienced trainers will help you keep staff turnover low.
Contact us today to find out more about our hotel housekeeper training courses hotel housekeeper training abroad!
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
7-9 rue Paul Barruel 75015 PARIS
General contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75