Training objective
Understand the specific needs of high-end customers, so as to provide them with the best possible service, total satisfaction and loyalty.
800€ INCL. VAT
At your facility anywhere in France
Our training courses are designed for a maximum of 12 participants.
Calendar
Contents
module 1. knowing high-end and luxury customers
- Typologies of high-end and luxury customers.
- The different upscale and luxury establishments, their classifications and labels.
module 2. master the expectations of high-end and luxury customers
- Customization.
- Exclusivity.
- Intimacy.
- The unpublished.
- Authenticity.
module 3. master the particularities of welcoming and serving high-end and luxury customers
- Basic rules of hospitality and service.
- Anticipating needs.
module 4. develop your interpersonal and life skills
- The gestural, the verbal.
- Hotel behavior and dress code.
- The image, the brand of the establishment.
details
- Face-to-face
- Distance learning available (on request)
- Registration 1 week in advance
Target audience and prerequisites
Hotel, restaurant and events personnel.
- General public
NO PREREQUISITES
Teaching methods
Individualized training.
Active and participative teaching methods with course application:
- Setting the scene
- Indoor quiz
- Case studies
- Training support documents projected in the classroom
- Access to a digital space dedicated to training
Certification validation
- Assessment of skills by MCQ
- How to obtain the “Butler Academy” internal certificate: 70% of answers must be correct to validate the certificate.
- At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.
Our key figures
Trainees in 2022
Abandon
Successful completion of WSET
Hours of training in 2022
Up-to-date website
The trainers
Sarah Z. : Handicap Referent
Tel: 07 68 44 27 23 / 01 88 61 78 95
Mail: accueilPSH@butler-academy.com
Sarah welcomes and accompanies all people with disabilities.
For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.
Samuel G. : President
Tel: 01 88 61 78 90
Mail: commercial@butler-academy.com
Samuel answers all questions relating to company organization, accounting and suppliers.
Aurélie R. : Training Manager
Tel : 01 88 61 78 95
Mail: contact@butler-academy.com
Aurélie and the training referent for trainees, manages, companies and trainers.
She listens to everyone’s feedback and problems, and makes every effort to propose appropriate content.
CONTACT US
BUTLER ACADEMY - HOTEL TRAINING
Our headquarters
7-9 rue Paul Barruel 75015 PARIS
Pedagogical team contact
Email: contact@butler-academy.com
Telephone: 01 80 91 61 82
Fax: 01 80 91 60 75