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\nIN THE HOTEL INDUSTRY
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The hotel butler plays an essential role in high-end and luxury hotels. He is the main guarantor of a palace’s service excellence. Its role is to provide a unique service tailored to customers’ wishes, anticipating needs and ensuring complete customer satisfaction.
Depending on the hotel, the role can vary from organizing and coordinating the lobby service in a hotel, to managing the suites in a palace.
This job is carried out in 4 or 5 star hotels, hotel residences and tourist residences, working with customers and various other staff (reception, luggage storage, restaurant, room service, etc.). <\/p>\n
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The hotel butler is a true orchestra conductor. It can also make room reservations, as well as recruit and train staff.<\/p>\n
Whatever the environment, the Butler must combine his or her know-how with impeccable interpersonal skills, and develop qualities such as friendliness, empathy, discretion, listening skills, a sense of aesthetics and courtesy.<\/p>\n
This highly practical training program is organized around theoretical courses and practical exercises.<\/p>\n