{"id":7815,"date":"2019-02-28T11:32:39","date_gmt":"2019-02-28T10:32:39","guid":{"rendered":"https:\/\/butler-academy.com\/our-training-courses\/service-excellence\/welcoming-customers\/"},"modified":"2024-05-22T21:01:23","modified_gmt":"2024-05-22T19:01:23","slug":"welcoming-customers","status":"publish","type":"page","link":"https:\/\/butler-academy.com\/en\/our-training-courses\/service-excellence\/welcoming-customers\/","title":{"rendered":"Welcoming customers"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; body_font=&#8221;||||||||&#8221; custom_padding=&#8221;16%|50%|15%|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide use_bg_overlay=&#8221;on&#8221; use_text_overlay=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;44px&#8221; body_font=&#8221;Playfair Display||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;40px&#8221; body_line_height=&#8221;1.2em&#8221; background_color=&#8221;#101116&#8243; background_image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155700\/service.jpg&#8221; background_size=&#8221;contain&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;18%|0px|17%|0px&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]WELCOMING CUSTOMERS<br \/>\n[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|true&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Training objective&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;justified&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Master the rules of hospitality to ensure total customer satisfaction and loyalty.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f0f0f0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/04\/26155613\/tarif-2935350_960_7202.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;|700|||||||&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>800\u20ac INCL. VAT<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155633\/hour.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>2 days &#8211; 14 hours<br \/>Duration adapted to your needs. <\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/06\/26155455\/forma-intra.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]INTRA<br \/>\ncontact us to set up this training course<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155639\/group-2935521_1280.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>10 trainees max. to promote active learning<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155638\/paris-1.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Location: <br \/><\/span>Paris-France-Etranger<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Calendar&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; max_width=&#8221;100%&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><\/strong><strong>&#8220;Contact us&#8221;<\/strong><span><br \/>This training course is available for individuals or groups, at your premises or ours.<br \/>Please contact us to organize a session or obtain a quote.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f5f5f5&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Contents&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;module 1. how to COMMUNICATE&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>The basic principles of communication.<\/li>\n<li>Verbal and non-verbal dimensions.<\/li>\n<li>Body language.<\/li>\n<li>Oral expression.<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;module 2. masterING CUSTOMER CARE&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>The fundamentals of hospitality.<\/li>\n<li>The challenges of a good welcome, image.<\/li>\n<li>The different types of reception depending on the event.<\/li>\n<li>Reception and care techniques.<\/li>\n<li>Criteria for a quality welcome.<\/li>\n<li>Top-of-the-range service<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;module 3. PREVENTING AND MANAGING CONFLICT&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>The different dimensions of dissatisfaction and objections.<\/li>\n<li>Active listening and rephrasing to understand the causes of dissatisfaction.<\/li>\n<li>Know your own reactions so you can control conflict and adopt a positive attitude.<\/li>\n<li>Inspire confidence and reassurance by maintaining calm and self-control.<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;module 4. masterING FOREIGN CUSTOMER WELCOMING&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Analyze different customer behaviors according to nationality and adapt to each type of customer.<\/li>\n<li>Comparing different cultures.<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;module 5. dEvELOPING YOUR KNOW-HOW&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Providing every customer with attentive service and creating a special relationship.<\/li>\n<li>Know-how&#8221; is essential to &#8220;know-how&#8221;.<\/li>\n<li>The spirit of service.<\/li>\n<li>Presentation and behavior.<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"et_pb_module_header\"><span>details<\/span><\/h3>\n<div class=\"et_pb_blurb_description\">\n<ul>\n<li>Face-to-face<\/li>\n<li>Distance learning available (on request)<\/li>\n<li>Registration 1 week in advance<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Target audience and prerequisites &#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Hotel, restaurant and events personnel.<\/p>\n<ul>\n<li>General public<\/li>\n<\/ul>\n<p><strong>NO PREREQUISITES<\/strong><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"et_pb_module_header\"><span>Teaching methods<\/span><\/h3>\n<div class=\"et_pb_blurb_content\">\n<div class=\"et_pb_blurb_container\">\n<div class=\"et_pb_blurb_description\">\n<p>Individualized training.<\/p>\n<p>Active and participative teaching methods with course application:<\/p>\n<ul>\n<li>Setting the scene<\/li>\n<li>Indoor quiz<\/li>\n<li>Case studies<\/li>\n<li>Training support documents projected in the classroom<\/li>\n<li>Access to a digital space dedicated to training<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"et_pb_module_header\"><span>Certification validation<\/span><\/h3>\n<div class=\"et_pb_blurb_description\">\n<ul>\n<li>Assessment of skills by MCQ <\/li>\n<li>How to obtain the &#8220;Butler Academy&#8221; internal certificate: 70% of answers must be correct to validate the certificate.<\/li>\n<li>At the end of the training, a certificate will be given to the beneficiaries specifying the nature, skills acquired and duration of the training.<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f5f5f5&#8243; min_height=&#8221;412.3px&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;82px||10px||false|false&#8221; global_module=&#8221;7665&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Our key figures&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.24.0&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; min_height=&#8221;37px&#8221; custom_margin=&#8221;56px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_6,1_6,1_6,1_6,1_6,1_6&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1200px&#8221; min_height=&#8221;242.8px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"35\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">748<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Trainees trained in<!-- [et_pb_line_break_holder] -->2022<!-- [et_pb_line_break_holder] --><\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"40\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">0%<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Abandon<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <a href=\"https:\/\/www.google.com\/search?q=butler+academy+&#038;client=firefox-b-e&#038;ei=3BRjYOKdHYTga9KHnLAN&#038;oq=butler+academy+&#038;gs_lcp=Cgdnd3Mtd2l6EAMyAggAMgIIADIICAAQxwEQrwEyCAgAEMcBEK8BOgcIABBHELADUPARWPARYNAYaAJwAngAgAGgAYgB5wGSAQMxLjGYAQCgAQGqAQdnd3Mtd2l6yAEIwAEB&#038;sclient=gws-wiz&#038;ved=0ahUKEwji-8To_dfvAhUE8BoKHdIDB9YQ4dUDCAw&#038;uact=5#lrd=0x47e6701c6737b215:0x14b32b7c2c415c0b,1\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->  <svg class=\"circle\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"\/><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"\/><!-- [et_pb_line_break_holder] -->      <image class=\"line\" x=\"33\" fill=\"#ec7375\" y=\"30\" height=\"60\" width=\"60\"  xlink:href=\"https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/03\/26155309\/stars.svg\" \/><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Customer reviews<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg class=\"circle\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"\/><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"\/><!-- [et_pb_line_break_holder] -->      <text  class=\"line\" x=\"30\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">90%<\/text ><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Successful completion of WSET<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg class=\"circle\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"\/><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"\/><!-- [et_pb_line_break_holder] -->      <text  class=\"line\" x=\"30\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">9822<\/text ><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Hours of training provided in <!-- [et_pb_line_break_holder] -->2022<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; width=&#8221;83.1%&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg class=\"circle\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"\/><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"\/><!-- [et_pb_line_break_holder] -->      <text  class=\"line\" x=\"25\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">03\/23 <\/text ><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Up-to-date website<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.svg-container {<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  width: 153px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.svg-container h3 {<!-- [et_pb_line_break_holder] -->  font-size: 1.2rem;<!-- [et_pb_line_break_holder] -->  letter-spacing: 1px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  line-height:140%;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle {<!-- [et_pb_line_break_holder] -->  height: 124px;<!-- [et_pb_line_break_holder] -->  width: 124px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .background {<!-- [et_pb_line_break_holder] -->  fill: transparent;<!-- [et_pb_line_break_holder] -->  stroke: rgba(233,80,83,0.8);<!-- [et_pb_line_break_holder] -->  transition: all 200ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .foreground {<!-- [et_pb_line_break_holder] -->  fill: transparent;<!-- [et_pb_line_break_holder] -->  stroke-dasharray: 377;<!-- [et_pb_line_break_holder] -->  stroke-dashoffset: 377;<!-- [et_pb_line_break_holder] -->  stroke: #c00000;<!-- [et_pb_line_break_holder] -->  transform-origin: 50% 50%;<!-- [et_pb_line_break_holder] -->  transform: rotate(-270deg);<!-- [et_pb_line_break_holder] -->  transition: all 800ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .line {<!-- [et_pb_line_break_holder] -->  stroke-width: 2;<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform-origin: 50% 50%;<!-- [et_pb_line_break_holder] -->  transition: all 500ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover {<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .background {<!-- [et_pb_line_break_holder] -->  stroke: transparent;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .foreground {<!-- [et_pb_line_break_holder] -->  stroke-dashoffset: 0;<!-- [et_pb_line_break_holder] -->  transform: rotate(-90deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .line {<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform: rotate(0deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span>The trainers<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;nos-formateurs&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; custom_padding=&#8221;|||&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/06\/26155257\/SARAH-N.B-CARRE-scaled.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p> <strong><span style=\"color: #000000;\"> Sarah Z. : <\/span><\/strong><strong><span style=\"color: #000000;\"><\/span><\/strong><em><span style=\"color: #000000;\">Handicap Referent<\/span><\/em> <\/p>\n<p><em><span style=\"color: #000000;\">Tel: 07 68 44 27 23 \/ 01 88 61 78 95<br \/><\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: accueilPSH@butler-academy.com<\/span><\/em><\/p>\n<p>Sarah welcomes and accompanies all people with disabilities.<\/p>\n<p>For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; custom_padding=&#8221;|||&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/06\/26155300\/SAMUEL-N.B-CARRE.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p> <strong><span style=\"color: #000000;\"> Samuel G. : <\/span><\/strong><strong><span style=\"color: #000000;\"><\/span><\/strong><em><span style=\"color: #000000;\">President<\/span><\/em> <\/p>\n<p><em><span style=\"color: #000000;\">Tel: 01 88 61 78 90<br \/><\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: commercial@butler-academy.com<br \/><\/span><\/em><\/p>\n<p>Samuel answers all questions relating to company organization, accounting and suppliers.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;|||&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/03\/26155311\/PHOTO-PROFIL-AURELIE-R.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong><span style=\"color: #000000;\">Aur\u00e9lie R. : <\/span><\/strong><span style=\"color: #000000;\"><em>Training Manager<br \/><\/em><\/span><\/p>\n<p><em><span style=\"color: #000000;\">Tel : 01 88 61 78 95<br \/><\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: contact@butler-academy.com<\/span><\/em><\/p>\n<p>Aur\u00e9lie and the training referent for trainees, manages, companies and trainers.<\/p>\n<p>She listens to everyone&#8217;s feedback and problems, and makes every effort to propose appropriate content.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column 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et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_prenom_1\" class=\"et_pb_contact_form_label\">First name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_prenom_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"Prenom\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_2 et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_email_1\" class=\"et_pb_contact_form_label\">E-mail address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input\" id=\"et_pb_contact_email_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_3 et_pb_contact_field_half\"><br \/>\n<label for=\"et_pb_contact_phone_1\" class=\"et_pb_contact_form_label\">Phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_phone_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"Telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_4 et_pb_contact_field_half et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_formation_1\" class=\"et_pb_contact_form_label\">Preferred training<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Formation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_formation_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Preferred training\" value=\"\" type=\"text\" name=\"Formation\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_5 et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_message_1\" class=\"et_pb_contact_form_label\">Message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required et_pb_contact_message input\" id=\"et_pb_contact_message_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message\" name=\"Message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"et_contact_bottom_container\">\n\t\t\t\t<div class=\"et_pb_contact_right\">\n\t\t\t\t\t<p class=\"clearfix\">\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner et_pb_contact_submit et_pb_button\" type=\"submit\" value=\"ENVOYER\" \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;BUTLER ACADEMY &#8211; HOTEL TRAINING&#8221; _builder_version=&#8221;4.25.0&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;8902&#8243; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><strong>Our headquarters<\/strong><br \/>28 rue de Chamb\u00e9ry 75015 Paris<\/p>\n<p><strong>Contact education department<\/strong><br \/>Email: <a href=\"mailto:contact@butler-academy.com\">contact@butler-academy.com<\/a><br \/>Phone: 01 80 91 61 82<br \/>Fax: 01 80 91 60 75<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WELCOMING CUSTOMERS Master the rules of hospitality to ensure total customer satisfaction and loyalty. 800\u20ac INCL. VAT2 days &#8211; 14 hoursDuration adapted to your needs. INTRA contact us to set up this training course 10 trainees max. to promote active learningLocation: Paris-France-Etranger&#8221;Contact us&#8221;This training course is available for individuals or groups, at your premises or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7815","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service training: Hotels &amp; catering | Butler Academy Paris<\/title>\n<meta name=\"description\" content=\"Customer reception training: Master the fundamental rules of customer reception to ensure total customer satisfaction and loyalty. 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