{"id":7708,"date":"2022-02-11T12:23:36","date_gmt":"2022-02-11T11:23:36","guid":{"rendered":"https:\/\/butler-academy.com\/consulting\/mystery-shopper\/"},"modified":"2024-05-22T21:54:57","modified_gmt":"2024-05-22T19:54:57","slug":"mystery-shopper","status":"publish","type":"page","link":"https:\/\/butler-academy.com\/en\/consulting\/mystery-shopper\/","title":{"rendered":"Mystery shopper"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; body_font=&#8221;||||||||&#8221; custom_padding=&#8221;16%||15%|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_slide use_bg_overlay=&#8221;on&#8221; use_text_overlay=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;44px&#8221; body_font=&#8221;Playfair Display||||||||&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;40px&#8221; body_line_height=&#8221;1.2em&#8221; background_color=&#8221;rgba(255,255,255,0.39)&#8221; background_image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/04\/26155308\/metiers-de-lhotellerie.jpg&#8221; background_enable_image=&#8221;on&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;13%||13%|&#8221; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>Mystery shopper<\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px|15px|0px|15px|false|true&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Mystery shopper &#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h1&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_orientation=&#8221;justified&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">You want to evaluate your customer service, customer satisfaction with your products and\/or services, improve your quality charter or customer journey protocol. If you&#8217;re looking for service excellence, Butler Academy can help. We carry out mystery shopper campaigns in all sectors, in your restaurant, hotel, retail outlet, travel agency, public body, etc&#8230;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f0f0f0&#8243; custom_padding=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/04\/26155613\/tarif-2935350_960_7202.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;Playfair Display||||||||&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;24px&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/butler-academy.com\/contactez-nous\/\">Please contact us<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155633\/hour.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Periodicity to be defined according to the chosen campaign<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155632\/pin.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>PARIS<\/span><br \/><span>In-house training available in France or abroad<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155639\/group-2935521_1280.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>All business sectors<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb image=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/05\/26155301\/trilingue.png&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;Amiko|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;center&#8221; child_filter_saturate=&#8221;0%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Report available in English, French and Chinese<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Calendar&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>&#8220;Contact us &#8220;<\/strong><span><br \/><\/span><\/p>\n<p style=\"text-align: center;\">Mystery shopper campaigns are offered with a customized program and schedule. To define a period and obtain a proposal adapted to your needs, please<a href=\"https:\/\/butler-academy.com\/contactez-nous\/\"> contact us<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f0f0f0&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;OBJECTIVES OF MYSTERY SHOPPER CAMPAIGNS&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;OBJECTIVES OF THE MYSTERY SHOPPER CAMPAIGN&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_padding=&#8221;||0px|||&#8221; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Diagnose company practices and procedures<\/li>\n<li>Produce a mystery shopper report<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;DELIVERABLES&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_padding=&#8221;||0px|||&#8221; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Campaign report<\/li>\n<li>Competitor analysis<\/li>\n<li>Recommendations for corrective training actions<\/li>\n<li>Post mystery shopper campaign follow-up<\/li>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;MYSTERY SHOPPER CAMPAIGN FORMULAS&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;FORMULA 1. %22Classic%22 mystery shopper campaign&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Evaluate your company&#8217;s level of service during a <strong>mystery visit<\/strong> on site<\/li>\n<li>Evaluate your company&#8217;s telephone greeting with a <strong>mystery call<\/strong><\/li>\n<li>Evaluate the responsiveness and quality of your website&#8217;s response to a<strong> mystery mail <\/strong>. <\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;FORMULA 2. MYSTERY CUSTOMER CAMPAIGN %22Post action en formation%22 &#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Evaluate the effectiveness of the training action in relation to the objective set:<\/li>\n<\/ul>\n<p>-&gt; Achieve a level of customer service that is average, top-of-the-range, excellent, in line with established protocol and\/or quality charter.<\/p>\n<p>-&gt; Compliance with telephone reception protocol<\/p>\n<p>-&gt; The responsiveness and quality of e-mail responses<\/p>\n<ul>\n<li>Identify the areas that have been improved thanks to the training action, the points to be worked on, the areas at risk.<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;THE STAGES OF A MYSTERY SHOPPER CAMPAIGN&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;STEP 1. DEFINITION OF OBJECTIVES&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Determining the objectives of the mystery shopper campaign<\/li>\n<li>Customized media creation<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;STEP 2. MYSTERY SHOPPER CAMPAIGN&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_margin=&#8221;||4px|||&#8221; custom_padding=&#8221;||0px|||&#8221; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 class=\"et_pb_module_header et-fb-editable-element et-fb-editable-element__editing\" data-shortcode-id=\"4.3.0.0-1647962027494\" data-quickaccess-id=\"header\" contenteditable=\"true\"><\/h3>\n<div class=\"et_pb_blurb_description\">\n<div data-shortcode-id=\"4.3.0.0-1647962124741\" data-quickaccess-id=\"body\" data-quickaccess-editable=\"yes\" class=\"et-fb-popover-tinymce\">\n<div class=\"mce-content-body\" contenteditable=\"true\" style=\"position: relative;\">\n<ul>\n<li>Campaign implementation according to objectives, on site(s), by telephone or e-mail<\/li>\n<li>Number of visits to be determined (minimum 2 per site, recommended)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;STEP 3. ANALYSIS\/REPORTING&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_margin=&#8221;||1px|||&#8221; custom_padding=&#8221;||48px|||&#8221; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-size: 14px;\">Production of the report, according to the objective set :<\/span><\/p>\n<div class=\"et_pb_blurb_description\">\n<div data-shortcode-id=\"4.3.0.0-1647962124741\" data-quickaccess-id=\"body\" data-quickaccess-editable=\"yes\" class=\"et-fb-popover-tinymce\">\n<div class=\"mce-content-body\" contenteditable=\"true\" style=\"position: relative;\">\n<ul>\n<li>Analysis of professional practices<\/li>\n<li>Analysis of the company&#8217;s customer journey protocol and\/or quality charter<\/li>\n<li>Competitor analysis<\/li>\n<li>Minutes<\/li>\n<li>Competitor analysis<\/li>\n<li>Recommendations for further training or skills acquisition to be carried out<\/li>\n<li>Custom program creation, if ordered<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;STEP 4. FOLLOW-UP&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; min_height=&#8221;274.7px&#8221; custom_margin=&#8221;||-4px|||&#8221; custom_padding=&#8221;|||20px||&#8221; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul><\/ul>\n<div class=\"et_pb_blurb_description\">\n<div data-shortcode-id=\"4.3.0.0-1647962124741\" data-quickaccess-id=\"body\" data-quickaccess-editable=\"yes\" class=\"et-fb-popover-tinymce\">\n<div class=\"mce-content-body\" contenteditable=\"true\" style=\"position: relative;\">\n<p>Depending on your needs, the follow-up can be :<\/p>\n<ul>\n<li>One or more training courses to improve or acquire skills<\/li>\n<li>A surveillance audit 3 to 6 months after the campaign on a sample basis<\/li>\n<li>A new mystery shopper campaign<\/li>\n<li>A satisfaction survey<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;30px|auto||auto||&#8221; custom_padding=&#8221;19px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;TERMS AND CONDITIONS&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"et_pb_blurb_content\">\n<div class=\"et_pb_blurb_container\">\n<div class=\"et_pb_blurb_description\">\n<ul>\n<li>Face-to-face<\/li>\n<li><span style=\"font-size: 14px;\">Distance learning available (on request)<\/span><\/li>\n<li>Request 1 month in advance<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;THE SPEAKERS&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"et_pb_blurb_content\">\n<div class=\"et_pb_blurb_container\">\n<div class=\"et_pb_blurb_description\">\n<ul>\n<li>Mystery shopper training at Butler<\/li>\n<li><span style=\"font-size: 14px;\">Mastery of mission-related methods and tools<\/span><\/li>\n<li>Minimum experience in the audited sector <\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;30px|auto||auto||&#8221; custom_padding=&#8221;19px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;TARGET AUDIENCE &#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;|||on|||||&#8221; header_text_color=&#8221;#ff0000&#8243; custom_css_main_element=&#8221;background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"et_pb_blurb_content\">\n<div class=\"et_pb_blurb_container\">\n<div class=\"et_pb_blurb_description\">\n<ul>\n<li>All sectors and companies wishing to assess their professional practices<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f5f5f5&#8243; min_height=&#8221;422.3px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;80px||80px||false|false&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Our key figures&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#FFFFFF&#8221; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"35\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">313<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Trainees trained in<!-- [et_pb_line_break_holder] -->2022<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.svg-container {<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  width: 250px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.svg-container h3 {<!-- [et_pb_line_break_holder] -->  font-size: 1.2rem;<!-- [et_pb_line_break_holder] -->  letter-spacing: 1px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  line-height:140%;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle {<!-- [et_pb_line_break_holder] -->  height: 124px;<!-- [et_pb_line_break_holder] -->  width: 124px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .background {<!-- [et_pb_line_break_holder] -->  fill: transparent;<!-- [et_pb_line_break_holder] -->  stroke: rgba(233,80,83,0.8);<!-- [et_pb_line_break_holder] -->  transition: all 200ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .foreground {<!-- [et_pb_line_break_holder] -->  fill: transparent;<!-- [et_pb_line_break_holder] -->  stroke-dasharray: 377;<!-- [et_pb_line_break_holder] -->  stroke-dashoffset: 377;<!-- [et_pb_line_break_holder] -->  stroke: #c00000;<!-- [et_pb_line_break_holder] -->  transform-origin: 50% 50%;<!-- [et_pb_line_break_holder] -->  transform: rotate(-270deg);<!-- [et_pb_line_break_holder] -->  transition: all 800ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle .line {<!-- [et_pb_line_break_holder] -->  stroke-width: 2;<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform-origin: 50% 50%;<!-- [et_pb_line_break_holder] -->  transition: all 500ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover {<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .background {<!-- [et_pb_line_break_holder] -->  stroke: transparent;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .foreground {<!-- [et_pb_line_break_holder] -->  stroke-dashoffset: 0;<!-- [et_pb_line_break_holder] -->  transform: rotate(-90deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .line {<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform: rotate(0deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"40\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">0%<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Abandon<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <a href=\"https:\/\/www.google.com\/search?q=butler+academy+&#038;client=firefox-b-e&#038;ei=3BRjYOKdHYTga9KHnLAN&#038;oq=butler+academy+&#038;gs_lcp=Cgdnd3Mtd2l6EAMyAggAMgIIADIICAAQxwEQrwEyCAgAEMcBEK8BOgcIABBHELADUPARWPARYNAYaAJwAngAgAGgAYgB5wGSAQMxLjGYAQCgAQGqAQdnd3Mtd2l6yAEIwAEB&#038;sclient=gws-wiz&#038;ved=0ahUKEwji-8To_dfvAhUE8BoKHdIDB9YQ4dUDCAw&#038;uact=5#lrd=0x47e6701c6737b215:0x14b32b7c2c415c0b,1\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <image class=\"line\" x=\"33\" fill=\"#ec7375\" y=\"30\" height=\"60\" width=\"60\" xlink:href=\"https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/03\/26155309\/stars.svg\"><\/image><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Customer reviews<\/h3>\n<p><!-- [et_pb_line_break_holder] -->  <\/a><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|243px||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"40\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">95%<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Successful completion of WSET<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"svg-container\"><!-- [et_pb_line_break_holder] -->  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"circle\"><!-- [et_pb_line_break_holder] -->    <g><!-- [et_pb_line_break_holder] -->      <ellipse class=\"background\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"2\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <ellipse class=\"foreground\" ry=\"60\" rx=\"60\" cy=\"62.5\" cx=\"62.5\" stroke-width=\"4\"><\/ellipse><!-- [et_pb_line_break_holder] -->      <text class=\"line\" x=\"35\" y=\"73\" font-family=\"Amiko,Helvetica,Arial,Lucida,sans-serif\" font-size=\"2em\" font-weight=\"bold\">5154<\/text><!-- [et_pb_line_break_holder] -->    <\/g><!-- [et_pb_line_break_holder] -->  <\/svg><!-- [et_pb_line_break_holder] -->  <\/p>\n<h3>Hours of training provided in <!-- [et_pb_line_break_holder] -->2022<\/h3>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->.svg-container {<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  width: 250px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.svg-container h3 {<!-- [et_pb_line_break_holder] -->  font-size: 1.2rem;<!-- [et_pb_line_break_holder] -->  letter-spacing: 1px;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  line-height:140%;<!-- [et_pb_line_break_holder] -->}<!-- 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[et_pb_line_break_holder] -->  stroke-width: 2;<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform-origin: 50% 50%;<!-- [et_pb_line_break_holder] -->  transition: all 500ms ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover {<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .background {<!-- [et_pb_line_break_holder] -->  stroke: transparent;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .foreground {<!-- [et_pb_line_break_holder] -->  stroke-dashoffset: 0;<!-- [et_pb_line_break_holder] -->  transform: rotate(-90deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.circle:hover .line {<!-- [et_pb_line_break_holder] -->  fill: #000;<!-- [et_pb_line_break_holder] -->  transform: rotate(0deg);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>THE TRAINERS<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; module_class=&#8221;nos-formateurs&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; custom_padding=&#8221;|||&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/06\/26155257\/SARAH-N.B-CARRE-scaled.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<strong><span style=\"color: #000000;\">Sarah Z. :<\/span><\/strong> <em><span style=\"color: #000000;\">Handicap Referent<\/span><\/em> <\/p>\n<p><em><span style=\"color: #000000;\">Tel: 07 68 44 27 23 \/ 01 88 61 78 95<br \/>\n<\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: accueilPSH@butler-academy.com<\/span><\/em><\/p>\n<p>Sarah welcomes and accompanies all people with disabilities.<\/p>\n<p>For any request to adapt our training offer, she will be at the heart of the organization and the link with our partners and referents dealing with the subject of disability.<br \/>\n[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; custom_padding=&#8221;|||&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/06\/26155300\/SAMUEL-N.B-CARRE.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<strong><span style=\"color: #000000;\">Samuel G. :<\/span><\/strong> <em><span style=\"color: #000000;\">President<\/span><\/em> <\/p>\n<p><em><span style=\"color: #000000;\">Tel: 01 88 61 78 90<br \/>\n<\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: commercial@butler-academy.com<br \/>\n<\/span><\/em><\/p>\n<p>Samuel answers all questions relating to company organization, accounting and suppliers.<br \/>\n[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;|||&#8221; border_color_bottom=&#8221;#ccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_testimonial portrait_url=&#8221;https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2021\/03\/26155311\/PHOTO-PROFIL-AURELIE-R.jpg&#8221; quote_icon=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; child_filter_saturate=&#8221;0%&#8221; border_color_bottom=&#8221;#cccccc&#8221; border_style_bottom=&#8221;dashed&#8221; global_colors_info=&#8221;{}&#8221;]<strong><span style=\"color: #000000;\">Aur\u00e9lie R. : <\/span><\/strong><span style=\"color: #000000;\"><em>Training Manager<br \/>\n<\/em><\/span><\/p>\n<p><em><span style=\"color: #000000;\">Tel : 01 88 61 78 95<br \/>\n<\/span><\/em><\/p>\n<p><em><span style=\"color: #000000;\">Mail: contact@butler-academy.com<\/span><\/em><\/p>\n<p>Aur\u00e9lie and the training referent for trainees, manages, companies and trainers.<\/p>\n<p>She listens to everyone&#8217;s feedback and problems, and makes every effort to propose appropriate content.<br \/>\n[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;CONTACT US&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; header_level=&#8221;h2&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_divider color=&#8221;#000000&#8243; divider_style=&#8221;dashed&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;1px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;88%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8130-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8130\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7708#wpcf7-f8130-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8130\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8130-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div id=\"et_pb_contact_form_0\" class=\"et_pb_module et_pb_contact_form_0 et_pb_contact_form_container clearfix\">\n\t<div class=\"et_pb_contact\">\n\t\t<div class=\"et_pb_contact_form clearfix\">\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half\"><br \/>\n<label for=\"et_pb_contact_name_1\" class=\"et_pb_contact_form_label\">Name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_name_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"Nom\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_1 et_pb_contact_field_half et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_prenom_1\" class=\"et_pb_contact_form_label\">First name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_prenom_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"Prenom\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_2 et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_email_1\" class=\"et_pb_contact_form_label\">E-mail address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input\" id=\"et_pb_contact_email_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"Email\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_3 et_pb_contact_field_half\"><br \/>\n<label for=\"et_pb_contact_phone_1\" class=\"et_pb_contact_form_label\">Phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_phone_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"Telephone\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_4 et_pb_contact_field_half et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_formation_1\" class=\"et_pb_contact_form_label\">Preferred training<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Formation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required input\" id=\"et_pb_contact_formation_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Preferred training\" value=\"\" type=\"text\" name=\"Formation\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"et_pb_contact_field et_pb_contact_field_5 et_pb_contact_field_last\"><br \/>\n<label for=\"et_pb_contact_message_1\" class=\"et_pb_contact_form_label\">Message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required et_pb_contact_message input\" id=\"et_pb_contact_message_1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message\" name=\"Message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t\t<div class=\"et_contact_bottom_container\">\n\t\t\t\t<div class=\"et_pb_contact_right\">\n\t\t\t\t\t<p class=\"clearfix\">\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner et_pb_contact_submit et_pb_button\" type=\"submit\" value=\"ENVOYER\" \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;BUTLER ACADEMY &#8211; HOTEL TRAINING&#8221; _builder_version=&#8221;4.25.0&#8243; header_level=&#8221;h3&#8243; header_font=&#8221;||||||||&#8221; global_colors_info=&#8221;{}&#8221; global_module=&#8221;8902&#8243; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><strong>Our headquarters<\/strong><br \/>28 rue de Chamb\u00e9ry 75015 Paris<\/p>\n<p><strong>Contact education department<\/strong><br \/>Email: <a href=\"mailto:contact@butler-academy.com\">contact@butler-academy.com<\/a><br \/>Phone: 01 80 91 61 82<br \/>Fax: 01 80 91 60 75<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mystery shopperYou want to evaluate your customer service, customer satisfaction with your products and\/or services, improve your quality charter or customer journey protocol. If you&#8217;re looking for service excellence, Butler Academy can help. We carry out mystery shopper campaigns in all sectors, in your restaurant, hotel, retail outlet, travel agency, public body, etc&#8230;Please contact usPeriodicity [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7700,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7708","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mystery shopper - Butler Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/butler-academy.com\/en\/consulting\/mystery-shopper\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mystery shopper - Butler Academy\" \/>\n<meta property=\"og:description\" content=\"Mystery shopperYou want to evaluate your customer service, customer satisfaction with your products and\/or services, improve your quality charter or customer journey protocol. 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