35 hours\/ 5 days<\/p>\n
[\/et_pb_cta][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_orientation=”justified” global_colors_info=”{}”]<\/p>\n
The “Managing customer relations in luxury hospitality” certification is part of a professionalization program. Its aim is to attest to the mastery of complementary skills required for the exercise of professions in the “high-end” and “luxury” hospitality sector. The training is extremely useful for any employee whose profession places him\/her in contact with the establishment’s customers.<\/p>\n
Learners must pass all 12 modules to obtain certification, which attests that holders have acquired skills that complement their core business competencies, in order to manage customer relations with a particularly demanding clientele, which is the very essence of the “high-end & luxury” sector<\/strong>.<\/p>\n In order to improve and maintain at its best the “perception of excellent service” specific to the sector defined upstream, employees in direct contact with the customer must be able to mobilize 5 active principles of customer relations, namely :<\/p>\n \u25a0 understanding the customer journey in their establishment \u25a0 professional savoir- vivre, and relational excellence \u25a0 excellent sales techniques & digital communication specific to this sector<\/p>\n To meet the needs of establishments in the high-end and luxury hospitality industry (Palaces, 4 and 5*) and to respond to their teams’ need for skills, Butler Academy offers to deploy the “Managing customer relations in luxury hospitality” certification, with excellence and efficiency.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_blurb title=”Download” content_max_width=”100%” _builder_version=”4.20.2″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#C00000″ global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][et_pb_button button_url=”https:\/\/forms.gle\/RmYS6gmuEwRJHg2C7″ url_new_window=”on” button_text=”Customer relationship management self-assessment quiz” _builder_version=”4.20.2″ _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#C00000″ button_border_width=”0px” button_border_radius=”5px” button_font=”|600||on|||||” button_icon=”||divi||400″ button_on_hover=”off” custom_padding=”4px|30px|0px|10px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”off|hover” button_bg_color__hover=”#000000″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f0f0f0″ global_colors_info=”{}”][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155633\/hour.png” _builder_version=”4.16″ header_level=”h3″ header_font=”Amiko|700||on|||||” header_text_align=”center” header_font_size=”16px” body_font=”||||||||” body_text_align=”center” global_colors_info=”{}”]<\/p>\n 35 hours-5 days<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155632\/pin.png” _builder_version=”4.16″ header_level=”h3″ header_font=”Amiko|700||on|||||” header_text_align=”center” header_font_size=”16px” body_font=”||||||||” body_text_align=”center” global_colors_info=”{}”]PARIS Covered<\/a> by the CPF<\/a><\/span> [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155639\/group-2935521_1280.png” _builder_version=”4.16″ header_level=”h3″ header_font=”Amiko|700||on|||||” header_text_align=”center” header_font_size=”16px” body_font=”||||||||” body_text_align=”center” child_filter_saturate=”0%” global_colors_info=”{}”]<\/p>\n For a maximum of 15 participants<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2023\/04\/26155124\/PICTO-FORMATION-CERTIFIANTE.jpg” _builder_version=”4.20.2″ header_level=”h3″ header_font=”Amiko|700||on|||||” header_text_align=”center” header_font_size=”16px” body_font=”||||||||” body_text_align=”center” custom_margin=”12px|||||” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n <\/p>\n Certification<\/p>\n <\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/02\/26155639\/bilangue.png” _builder_version=”4.20.2″ header_level=”h3″ header_font=”Amiko|700||on|||||” header_text_align=”center” header_font_size=”16px” body_font=”||||||||” body_text_align=”center” global_colors_info=”{}”]<\/p>\n Training available in English, French<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”calendar” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Calendar” content_max_width=”100%” _builder_version=”4.16″ header_level=”h2″ header_font=”|||on|||||” header_text_align=”center” header_font_size=”30px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_divider color=”#000000″ divider_style=”dashed” divider_position=”center” divider_weight=”1px” _builder_version=”4.16″ max_width=”88%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][et_pb_code disabled_on=”off|off|off” _builder_version=”4.20.2″ global_colors_info=”{}”][fat_event id=”6121″][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#f0f0f0″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”content” content_max_width=”100%” _builder_version=”4.16″ header_level=”h2″ header_font=”|||on|||||” header_text_align=”center” header_font_size=”30px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_divider color=”#000000″ divider_style=”dashed” divider_position=”center” divider_weight=”1px” _builder_version=”4.16″ max_width=”88%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 1 . Prepare for a customer's arrival to ensure excellence in customer relations by personalizing the welcome and gathering and summarizing useful information.” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 2: Developing a global vision of the customer journey” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 3: Welcoming and caring for customers while respecting the principles and codes of good manners” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 4. Gathering customer needs over the phone” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Module 5: Adapting verbal and non-verbal communication to the customer's culture” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 6: Presenting your company's products and services to a customer” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 7 . Practice empathetic listening to the customer's words in the argumentation stage” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 8: Responding to well-founded or unfounded customer objections” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 9: Detecting the warning signs of conflict in order to resolve them” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 10. Make suggestions to management to improve internal quality levels” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 11: Implementing excellent digital customer communications” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”module 12: Responding to negative or neutral customer comments on social networks” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Target audience and prerequisites ” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n PREREQUISITES<\/strong><\/p>\n<\/div>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Teaching methods” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n Active and participative teaching methods with course application:<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Certification validation” content_max_width=”100%” _builder_version=”4.16″ header_level=”h3″ header_font=”|||on|||||” header_text_color=”#ff0000″ background_color=”#ffffff” custom_padding=”20px|20px|20px|20px|true|true” custom_css_main_element=”background:#fff;||padding:20px;||border-radius:10px;||border:1px solid #aaa;||min-height:100%;” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”#aaa” border_style_all=”dashed” global_colors_info=”{}”]<\/p>\n Case study and MCQs<\/p>\n Results are sent within 1 month of the certification date.<\/p>\n Candidates who fail the exam may retake the modules in a make-up session.<\/p>\n Candidates will be able to manage customer relations with a particularly demanding public, which is the very essence of the “high-end & luxury” sector.<\/p>\n![\"\"](\"https:\/\/s3.eu-west-3.amazonaws.com\/butler-academy.com\/wp-content\/uploads\/2019\/03\/26155632\/1435866331_icon-70-document-file-pdf.png\"){kind=icon}
<\/span>Certification procedures<\/span><\/strong><\/a><\/p>\n <\/span>Customer relationship management training program<\/span><\/strong><\/a><\/p>\n
\nIn-house training available in France or abroad
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Path sequences <\/h3>\n